UC&C Monitoring Analytics & Reporting
MAF ICIMS CC™
Live Wallboards, Real Time Agent Status
UC Voice Recorder
Number Management System, DID Range Management
Inventory Management for Headset and Devices
22 years’ experience, 6 solutions working seamlessly with MS Teams
Welcome To MAF InfoCom™
Monitoring, Analytics, Reporting, Recording, Queue, Device and DID Management for Microsoft Teams and UC systems
What We Do
We help you manage, report, analyze and record your MS Teams and UC environment
Our solutions offer real time and historical monitoring, (scheduled) reporting, analytics, wallboards and dashboards including on Call Queues and Auto Attendants. Improve and gain insight on your User Adoption, Productivity, SIP Trunk Utilization, Cost Savings, Call Cost, Call Quality, Employee Productivity and Collaboration.
Our Microsoft Teams Voice recording solution is ideal for training purposes and dispute resolutions.
Our Microsoft Teams Call Queue and Auto Attendant Management allows each individual users you make changes to the teams Call Queue and Auto Attendant directly from out tool without using the Microsoft Teams Admin portal or administrator.
Our DID range number management releases your from using spreadsheets and even provides provisioning for Microsoft Teams.
And finally our Device Management allows you to Manage and update your Poly, Jabra and Epos devices.
We Are Professionals
We make the coolest software
Intuitive and user driven design
Our software works for you
You tell the software what you want to see instead of the software dictating you what you will see
That’s what we mean with flexible user defined software.
MAF InfoCom™ makes life easy
- Delivery: Cloud / On-prem
- Quick and simple installation
- Multiple data sources
- Amazing support
- Modular application
- Centralized solution
- Scales from SME to Enterprise
- AI search and reporting
- Automated report delivery
- On-demand reporting
- Report assistant
- Configurable dashboards
- Live wallboards
- Powerful report generator
- Fully customizable reports
- Call quality
- Drive user adoption
- Fraud prevention
- Employee productivity
- Manage resources
- Manage Cost
- Manage headsets
- Manage all UC elements
- Role-based access policies
- System alarms
- Budget limit alarms
- Active Directory (AD) integration
- Role-based access policies
- System alerts
- FCA Compliant
- ISO 27001 certified datacenter
What We Offer
Explore Our Products
MAF QMS delivers improved efficiencies for any organization using Teams Call Queues and Auto-Attendants
Unified Communications Inventory Device Management for Jabra, Poly and EPOS Headsets and Devices
Take a look at our solutions first hand!
Request a free demonstration or 30 day trial
See how our reporting, analytics and management solutions can help you get the most out of your Unified Communications and Collaboration systems
Systems we support
Are we compatible?
Unified Communications & Collaborations
MAF InfoCom™ solutions are compatible with all leading Unified Communications & Collaborations platforms from Microsoft®, Cisco®, Avaya®, Mitel®, Alcatel-Lucent®, Unify® and many others.
Headset & Device Management
MAF DMS™ Device Management System for headsets and devices is compatible with Jabra® and Poly®.
Session Border Controllers (SBC's) and Gateways
MAF InfoCom™ solutions are compatible with all leading Communications Session Border Controllers (SBC's) and Gateways from Audiocodes®, Ribbon Communications®, Thinktel®, Oracle®, TE-SYSTEMS® and many others.
Trading Platforms & Dealer Boards
MAF InfoCom™ solutions support trading turrets and dealer boards from Etrali®, IPC® and Speakerbus®.